Account & Data Deletion

How to request deletion

In the app: open Settings → Account and use the deletion request option, or email privacy@notils.com from the address on your account with the subject line "Delete my account." Either way reaches the same team.

What gets deleted

Once we verify the request, we delete:

• Your account and login credentials.
• Every property, unit, and lease you've entered.
• All tenant records you've entered — names, phone numbers, ID numbers, and emergency contacts.
• Your dues, payment records, and generated receipts.

What we may keep, and why

We may retain a limited record of the fact that an account existed and was deleted (for example, to prevent abuse of the sign-up process), and anything we're required to keep for a limited time to meet a legal or accounting obligation. We don't retain your property, tenant, or payment records beyond that.

How long it takes

We aim to complete deletion within 30 days of a verified request. We'll confirm by email once it's done.

Questions

See our Privacy Policy for more on what we collect and why, or email privacy@notils.com.